Privacy & Cookie Policy

Summary.

1.1. This Privacy Policy explains how we collect, use, share, and store personal data relating to the Services.

1.2. Personal data (“Information”) in this Privacy Policy refers to data that can be used to identify an individual.

1.3. By using the Services, as a User you consent to our collection, use, sharing, and storing of Information in accordance with this Privacy Policy. In particular, you understand and agree that the Information which we collect from you is necessary for us to provide the Services.

1.4. Unless otherwise stated, the capitalised terms in this Privacy Policy are used in the same way as used in our Terms of Use.

1.5. Our Privacy Policy applies to all visitors, Users and others who access the Services.

1.6. This Privacy Policy contains the following sections:

Information we collect
How we use your Information
Sharing your Information
How we store your Information
Children’s Privacy
Other Websites
Contacting us about your Information
Changes to this Privacy Policy

 

2. Information we collect

A. The following is Information which you provide to us directly:

2.1. Registration Information

When you fill out our contact form to reach us, we may collect Information which we ask you to provide, such as your name, email address, phone number, and purpose. Such Information must be provided in order to successfully fill out the contact form.

2.2 Content which you upload through various forms, which allows us to identify your requirement (e.g. audio/video recordings or text briefing your requirements).

2.3 Communications between you and us (e.g. your reply to our service updates, emails to you, and support tickets).

B. Other Information which we receive when running the Services:

2.4. Analytics Information

2.4.1. We use third-party analytics tools to help us measure traffic and usage trends for the Services. These tools collect information sent by your device including the web pages you visit, add-ons, and other information that assists us in improving the Services. We collect and use this analytics information with analytics information from other Users so that it cannot reasonably be used to identify any particular individual User.

2.5. Cookies and similar technologies

2.5.1. The Services may contain “cookies”, clear gifs (also known as “web beacons” or “web bugs”), or similar technology. A cookie is a piece of data that is sent to your Internet browser, which will store the cookie on your computer if your browser is enabled to accept cookies. Web beacons assist in the delivery of cookies and the collection of non-personally identifiable information, such as “click path” and other data as described above.

2.5.2. The Services use cookies, clear gifs, frames, server log analysis and other technologies as they are developed to customise your experience with our website and services. Most Internet browsers will allow you to erase cookies from your computer hard drive, block acceptance of cookies, or receive a warning before a cookie is stored. You should refer to your browser instructions or “Help” screen to learn more about how to manage cookies. Please note, however, that if you block cookies, some services and portions of this website may not function properly.

2.6. Log file information

2.6.1. Log file information is automatically reported by your browser each time you make a request to access (i.e., visit) a web page or app. It can also be provided when the content of a web page or app is downloaded to your browser or device.

2.6.2. When you use the Services, our servers automatically record certain log file information, including your web request, Internet Protocol (“IP”) address, browser type, referring / exit pages and URLs, number of clicks and how you interact with links on the Services, domain names, landing pages, pages viewed, and other such information. We may also collect similar information from emails sent to our Users which then helps us track which emails are opened and which links are clicked by recipients. The information allows for more accurate reporting and improvement of the Services.

2.7. Device identifiers

2.7.1. When you use a mobile device like a tablet or phone to access the Services, we may access, collect, monitor, store on your device, and/or remotely store one or more “device identifiers.” Device identifiers are small data files or similar data structures stored on or associated with your mobile device, that uniquely identify your mobile device. A device identifier may be data stored in connection with the device hardware, data stored in connection with the device’s operating system or other software, or data sent to the device by us.

2.7.2. A device identifier may deliver information to us or to a Third Party partner about how you browse and use the Services and may help us or others provide reports or personalised content and ads. Some features of the Services may not function properly if use or availability of device identifiers is impaired or disabled.

 

3. How we use your Information

3.1. How we use your Information will depend on the nature of your interaction with the Services and with us. We need to have valid grounds to process your Information. Most times, we would seek your consent, like when you fill out the contact form or subscribe to our mailing list. Other times, when you reasonably expect us to use your Information, we will not ask for your consent, but only when it is legally permissible for us to do so (e.g. it is necessary for our performance of a contract, or for us to comply with a legal obligation etc.). Generally, we collect and use Information for the following purposes:

a) To allow you, and those whom you have given permissions to, to access Content and Information which you have uploaded;

b) To identify you with Content which you have uploaded;

c) To remember Information so that you do not have to re-enter it each time you use the Services;

d) To test, improve and monitor the Services, including diagnosing and fixing technology problems, and including use as part of our API;

e) To provide you with YOKOBAINE feature and other updates, respond to your feedback, answer your queries and to otherwise communicate with you;

f) To allow other Users to communicate with you to the extent that you give them permission to (e.g. by activating Chat in YOKOBAINE);

g) To monitor metrics such as site traffic and demographic patterns;

h) To process payments made by or to you; and

i) To comply with applicable rules, laws, regulations, codes of practice or guidelines issued by any legal or regulatory bodies which are binding on us.

3.2. For clarity, you’re granting us permission to use your Information for the above-mentioned purposes (through your use of the Services) not only allows us to provide the Services as they exist today, but also to provide you with new capabilities as we develop the Services in the future.

3.3. Apart from the above purposes, we may also notify you of other purposes for which we process your Information and seek your consent to such purposes (e.g., when you participate in a survey, provide feedback, enter a competition, etc.).

 

4. Sharing of your Information

4.1. We will not rent or sell your Information to Third Parties without your consent, except as noted in this Privacy Policy.

4.2. We may share your Information with the following parties:

a) Related Entities: These are businesses that are legally part of the same group of companies that we are part of, or that become part of that group.

b) Service Providers: These are our Third Party contractors. We engage them to assist us in providing and managing aspects of the Services, such as developing the Services’ features and functionality, marketing, processing payments, processing data or statistics, hosting Content, providing server space, reviewing Content for compliance with our Terms of Use, and legal advice.

c) Third Party Advertisers: We may provide Information to Third Party advertisers so that they can notify you of events or products which may be of interest to you. For instance, you may be notified of an upcoming service or offer.

d) Analytics Services: We may use third party analytics providers and products to obtain, compile and analyse Information (including but not limited to, information from cookies, log files, device identifiers, location data, and usage data), and may provide such Information to these analytics providers for the purpose of obtaining statistics and other information about how Users are using and interacting with the Services. One of our analytics providers is Google Analytics and more information on their privacy policy is available at www.google.com/policies/privacy/partners.

e) We may remove parts of data that can identify you and share anonymised data with other parties. We may also combine your information with other information in a way that it is no longer associated with you and share that aggregated information.

4.3. We require all parties with whom we share Information to implement adequate levels of protection in order to protect such Information. We also require that these parties only process your Information strictly for purposes which we engage them for and consistent with the purposes that we have described in Section 3 “How we use your Information” or with other purposes for which your consent has been sought and obtained.

4.4. We will only share your Information and Content in accordance with this Privacy Policy.

4.5. We may also share your Information with Third Parties in the following circumstances:

(a) Change of control: If the ownership of our business changes or we undertake a reorganisation of our business, we may transfer your Information and Content to the new owners so they can continue to operate the Services. The new owners may subsequently make changes to this Privacy Policy;

(b) If permitted or required by law: We may disclose Information if we believe that such disclosure is required or permitted by law (e.g. by responding to requests from government authorities, or disclosure pursuant to court orders or other legal demands); and

(c) To protect interests: We may disclose information if we determine it is necessary to enforce or protect our rights or the property or personal safety of the Users of the Service (e.g. to enforce this Privacy Policy or our Terms of Use, or to prevent or take action against illegal activities, suspected fraud, or potential threats or breaches).